Romby Support
Stuck on something, or have a question the app doesn't answer? Get in touch and a real person at Romby Ltd will help.
Contact us
Email hello@romby.co. We usually reply within 2 business days. Tell us which device you're on and what you were trying to do, and we can get to the bottom of it faster.
Frequently asked questions
How do I log a meal?
Tap Add a meal to open the add-a-meal screen. You can:
- Take a photo of your food and let the AI estimate calories and macros.
- Scan a barcode on a packaged product for its label values.
- Search our food database by name.
- Describe it in a sentence, such as "2 eggs and toast with butter", for a quick add.
- Create a meal to save a combination you eat often and log it again in one tap.
How accurate are the AI estimates?
Photo and description estimates are a good starting point, but they're not exact. Portion sizes, hidden oils and sauces, and mixed dishes can all throw them off. Open any logged meal and tap Edit to correct the name, portion, or numbers. The estimates are for general tracking only and are not medical advice. If you have a health condition or dietary needs, talk to a doctor or registered dietitian.
How does Apple Health sync work?
In the iPhone app, Romby can read steps, activity, sleep, and weight from Apple Health (or Google Health Connect on Android). Romby's access is read-only. To turn sync on or off, open Settings, go to the Profile tab, and find the Apple Health & Google Fit card. Tap Enable health sync or Disable health sync. You can also control which data Romby can read in the Health app itself, under Sharing.
How do I manage or cancel Romby Plus?
Romby Plus is bought through the App Store or Google Play, so you cancel it there:
- iPhone: open Settings, tap your name, tap Subscriptions, then tap Romby and choose Cancel Subscription.
- Android: open Google Play, tap your profile picture, tap Payments & subscriptions, then Subscriptions. Choose Romby and tap Cancel subscription.
Cancelling stops future renewals. You keep Plus until the end of the period you've already paid for.
How do I restore my purchases?
Reinstalled Romby or switched phones? Open the Romby Plus screen in the app and tap Restore purchases. Your active subscription will be re-linked to your account. Make sure you're signed in to the same Apple ID or Google account you subscribed with.
How do I work with a coach?
A coach can invite you by email or with a shareable link. Open the invite link on your phone, or accept the invite when it appears in the app. You then choose how much access your coach gets: view-only, or edit. Nothing is shared until you accept, and you can remove a coach at any time from the Account tab in Settings.
How do I delete my account and data?
Deleting your account is permanent and can't be undone. Before you delete, you can download a copy of everything Romby holds about you. Then, in the app, go to Settings, open the Account tab, and find Data & privacy. Tap Export my data to get a zip file, or tap Delete my account…. You'll be asked to enter your password to confirm. Once deleted, your personal data is removed from our live database right away and from our backups within the retention windows described in our Privacy Policy.
Can't get into the app? Email hello@romby.co from the address on your account and we'll help you with a deletion or data request.
Policies
Read our Privacy Policy to see what data we collect and how we use it, and our Terms of Service for the rules that apply when you use Romby.