Romby Terms of Service

Last updated 16 September 2026

These Terms govern your use of the Romby eater app (app.romby.co) and the Romby Coach coach dashboard (dashboard.romby.co), together "Romby" or "the Service", operated by Romby Ltd, a company registered in England and Wales (company number 17445423), registered office Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. By creating an account or using Romby, you agree to these Terms and to our Privacy Policy (and, if you're a coach, our Coach Data Processing Agreement).

1. The service

Romby lets you log meals from photos (using AI calorie/macro estimation), track water, weight and streaks, and receive nudges from an in-app AI coach. Human coaches can additionally use Romby Coach to invite clients, assign goals, and track their real logged data.

2. Accounts

• Account creation on the web is currently invite-only — you need an invite from an existing user, a coach, or us. The Romby app for iOS and Android lets you sign up directly.
• You must be at least 16 years old to use Romby.
• You're responsible for keeping your credentials confidential and for activity on your account.
• One account should represent one real person (family-sharing / view-only access for a household is supported as a distinct feature, not a shared login).
• Minimum password length is 8 characters, and we cap login attempts to slow down guessing.

3. Acceptable use

You agree not to:

• Use Romby for anyone else's account without permission.
• Upload content you don't have the right to share, or that's unlawful, abusive, or infringing.
• Attempt to access another user's data without their consent, or bypass the invite/consent gates described in the Privacy Policy.
• Reverse-engineer, scrape, or interfere with the Service's normal operation.
• Resell or white-label the Service without our written agreement.

4. Health disclaimer

5. The coach–client relationship

Romby is a technology platform that connects coaches and clients, gives coaches visibility into a client's real logged data once the client consents, and — as described in §6 — operates the payment rails a client uses to pay their coach. Romby is not a party to the coaching relationship itself: we don't supervise, review, or guarantee the coaching advice a coach gives. A coach is not Romby's employee or agent, and Romby does not vet, certify, or guarantee any coach's qualifications, credentials, or advice. Clients choose and evaluate their own coach.

6. Payments

Romby Plus (eater subscription). Core logging — meals, water, weight — is free. Romby Plus is an optional auto-renewing subscription that unlocks the full feature set, currently offered monthly or yearly (the price in your currency is shown in the app before you buy; the yearly plan includes a 7-day free trial). It is bought through the Apple App Store or Google Play, which bill you, handle refunds, and manage renewal under their own terms. Payment is charged to your store account when you confirm the purchase. The subscription renews automatically at the same price unless you cancel at least 24 hours before the end of the current period; you can cancel at any time in your App Store or Google Play subscription settings, and any unused part of a free trial is forfeited when you buy a subscription.

Coaching subscriptions (marketplace). A coach who wants to charge for coaching sets a monthly price, and a client subscribes and pays through Romby-hosted Stripe Checkout. By subscribing, a client authorises recurring monthly charges until they cancel. Romby takes a platform (application) fee of 15% from each charge; the remainder is paid to the coach via their own Stripe Connect Express account, which the coach sets up and controls. Stripe processes and stores the payment method; Romby stores only the card brand and last 4 digits for the client's membership screen (see the Privacy Policy). Refunds follow the policy shown at checkout; otherwise they're handled case-by-case via hello@romby.co.

Your right to cancel. If you're a consumer in the UK or EU, you have a legal right to cancel a paid subscription within 14 days of starting it. Because Romby services begin immediately at your request, if you cancel within that window you may be charged a proportionate amount for the service already provided. Email hello@romby.co to exercise this for a coaching subscription; for Romby Plus, contact Apple or Google, who handle refunds under their policies.

7. Your content

You own the photos, notes, and other content you upload. By uploading it, you grant Romby a licence to store, process (including sending photos and typed food descriptions to our AI providers, see the Privacy Policy), and display it back to you — and, if you've connected a coach, to them — solely to provide the Service.

8. Intellectual property

The Romby name, logo, mascot, and app design are owned by Romby Ltd. You may not copy or reuse them without permission.

9. Termination

You can stop using Romby and request account deletion at any time (§6 of the Privacy Policy). We may suspend or terminate an account that violates these Terms, is used fraudulently, or where a coach's invite/subscription lapses. On termination, the data-retention rules in the Privacy Policy still apply.

10. Disclaimers & limitation of liability

Romby is provided "as is". AI-generated estimates can be wrong; we don't guarantee their accuracy. To the maximum extent permitted by law, Romby and its operator are not liable for indirect, incidental, or consequential damages arising from your use of the Service, including decisions made based on calorie/macro estimates or coaching advice. Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. for death, personal injury caused by negligence, or fraud). Nothing in these Terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute — without prejudice to any mandatory consumer-protection or data-protection rights you have under the law of your country of residence, or, if you're a consumer in the EU, your right to bring proceedings in your home country.

12. Changes to these terms

We'll update the "last updated" date above when we change these Terms, and flag material changes in-app or by email.

13. Contact

Questions about these Terms: hello@romby.co.